Client Associate

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service

• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals

• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line

• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business

• Adhere to client service standards and company policies and procedures

• Foster a friendly, open and inviting environment for all in-store guests

• Foster a work environment focused on teamwork and productivity

• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications

• Proficient in point-of-sale (POS) systems

• Strong written and verbal communication skills

• Ability to make decisions independently, or escalate when applicable

• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

• Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store

• Walk, sit, stand, bend, reach and move continually during working hours

If your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

TravisMathew is an Equal Employment Opportunity